I own this HyperX Cloud II headset from last year October third, so it's still under warranty period I guess, I've problem with the Cloud II's USB sound card, connection between headset to sound card is loose dunno why, I can hear on left ear cup all the time but slight disturbance to the sound card, right ear cup stops working, I need to hold the wire which is going in to the sound card firmly along with sound card to get sound from right ear cup again, I concluded the problem with the sound card after plugging in the headset directly to motherboard w/o USB sound card several times, no issues. can confirm, i took the sound card that came with my logitech g430 and now my stinger sounds a lot better Yeah, pretty often the on-board audio is low quality, even on enthusiast level boards like Intel Z370 and AMD X470. I had mine longer than you, and they replaced it with a brand new one. Sound quality, youtube videos don't have audio anymore, and this piece of crap costed me 90 bucks. new hyperx cloud alpha not working: Solved! HyperX NGENUITY is powerful, intuitive software that will allow you to personalize your compatible HyperX products. The volume of party chats sound almost 500x greater than the game sound, and that with the ps4 setting prioritizing game chat to max. HyperX Releases Enhanced Cloud II Gaming Headset on 09 February, 2015. Right click anywhere on the list and make sure that the “Show Disabled … Make sure they are not muted or the volume is not too low, which might make you think that the mic or speaker is not working. If it is, you can PM me or set up a replacement case on the HyperX website. 5. i got the hyperx cloud stingers and they sound pretty bad too. *HyperX is a division of Kingston Technology Company, Inc. Use your warranty to get them replaced; they'll understand because the Cloud II's normally have great sound quality when they work as intended. Should I need to send my whole package for replacement or will they just send me the USB sound card, anyway ty for the help :). Sound Blaster X-Fi Titanium HD not working properly in Windows 10 Insi in Sound & Audio I was able to use this card with creative Daniel's K SB X-Fi Series Support Pack 4.0 drivers and the card and the associated creative software and drivers all worked flawlessly on … Likely you won't see much difference on PC, unless your 3.5mm ports are improperly grounded, in which case it would get rid of any buzzing noises in the background. No matter who you are or how you play – We’re All Gamers. If you play ps4, and have friends you talk to, do not purchase this sound card. Simple wear and tear I guess. Toss that toy and buy a real pair of headphones. Hyperx Cloud Core connect to a USB dongle? Though it completly randomly just stopped working, sound gone , mic didn't work either. Expand “Sound, Video and game controllers”. All trademarks are property of their respective owners in the US and other countries. Out of nowhere the right here stopped working so i wiggled the wire a little it gave a little sound for a couple minutes. I had mine longer than you, and they replaced it with a brand new one. HyperX Cloud "Surround Sound" just sounds bad. 7. This Firmware update is designed for Windows 10, 8.1, 7 SP1. It comes with a attractive designed USB sound card audio control box. HyperX Alpha and USB sound card not working as expected. Go to the recording tab. (the 7.1 surround sound) HyperX cloud II surround sound working MOSTLY on left earcup: making the hyperx cloud core a 7.1 surround headset? I checked the firmware update for my usb soundcard and it was up to date. We have improved the firmware for the HyperX Cloud II USB sound card to enable PS4 compatibility. New comments cannot be posted and votes cannot be cast. My Cloud IIs sound perfect. They're overall just terrible. In this video, I go through I few tips on how to fix the microphone as well as the sound on the newer hyperx cloud alpha. For information related to the Firmware improvements, please see the "Release Notes” located below. It upgrades stereo headsets with virtual 7.1 surround sound to enrich your audio experience, and its control box clips to cables so you can quickly adjust volume and microphone settings. try a differnet usb port. Press OK to confirm the device uninstall. The 7.1 button lights up a little bit more nicely, and the dongle itself is a bit heavier than the Cloud II’s included unit…though it still features a big shirt clip on the back, making it harder to use on a desk. Get a sneak peek at our new products when you sign up to join the HyperX Family. Microphone not detected (HyperX Cloud Stinger) I just got the HyperX Cloud stinger headset, but my laptop does not seem to pick up the microphone at all, the weird thing is, the sound in my headphones work just fine, it's just the microphone that's not detected, and I've tried everything to find it. Posted support ticket on their site to technical support. Most recent smartphones have far better sound cards in them. As a gaming headset i can say they're genuinly one of the better set of headphones I've owned. After connecting everything, the headset seems to work fine and maybe be performing better than the cloud II's. “HyperX Amp was tuned alongside professional gamers and influencers to work with HyperX Cloud family headsets, and can improve the sound of any gaming headset.” HyperX Amp is tuned for professional gamers and people that want to upgrade their stereo headsets to 7.1 surround sound. Headsets. These HyperX Cloud II's sound awful. maybe its a problem with the usb port? Press J to jump to the feed. 6. Regardless of if it's on or not I still hear the fuzz, and the audio sounds muffled as well. You may not have to try them all. Any tips or help for me ? Just contact support on the Hyperx website. Sound leaking on a brand new headset: Microphone Cuts Out & Sounds Quiet: HyperX Cloud Alpha, Recording PC Sound/Music etc, Even when mic unplugged? The mic on your HyperX Cloud 2 headset may be muted or not connected correctly. Release Notes: This HyperX USB sound card improves microphone noise-cancellation to enhance your online conversations. So i decided id take the thing apart and try to fix it myself. If the light is on, the mic is active. Our Verdict. Your HyperX Cloud Stinger mic may not be working because your audio devices are disbaled. I got inside and im not … But, many users are facing issues, and reporting HyperX Cloud 2 headset mic stopped working. Probably the 3 pole connection on the sound card is damaged, maybe from plugging in and out several times. Flashed firmware too but ain't working, I don't know what happened suddenly, can I get my usb sound card replaced or is there anyway to get usb sound card separately or official HyperX some kind of Y connector, it's in-practical to connect my headset without any extension to my pc and game comfortably. Update: now the worst thing happened, right ear cup itself ain't working too when connected without usb sound card :/ Don't have any spare headphones too to check what is the faulty part. Simple wear and tear I guess. Solved! 4. Sounds like you got a bad model. All rights reserved. I have, again, reinstalled & configured the Synapse application; checked/fixed/updated … With release of Cloud II, you’ll get all features and benefits of the existing HyperX Cloud headset. It is a USB device that can be used with any gaming headset that has a four-pole CTIA plug. Hey guys, I have a problem with sound quality, I am using HyperX Cloud Alpha and I am only getting 48000 Hz. Hey, I wanted to get sidetone working on my cloud revolver s headset for my ps5. Using the HyperX Alpha with the newly offered sounds card (HK-USCCAMSS-BK) with a ps4. I have tried holding down the mute button and am not hearing a beep sound? HyperX Alpha and USB sound card not working as expected. Tap-to-Mute with LED Status Indicator. This Firmware update is designed for Windows 10, 8.1, 7 SP1. Simply go to your audio settings and enable the mic and speakers from there. Then just stopped completely. Right ? You can enable them from audio settings on your device. Most recent smartphones have far better sound cards in them. If the light is off, the mic is muted. Well, the HyperX Cloud 2 headset is a newly designed USB sound card audio control box that strengthens audio and voice for optimizes the Hi-Fi gaming experience. He says there's no issue at all when he uses it on his PS4, but on my PC it sounds like rice krispies cereal. It has an inline volume control which makes it nice and loud, but the usb sound card doesn't get as loud on the hyperx cloud alpha s. I just did a comparison. My pc Volume was at 80% via usb then i plugged it in via the 3.5 and it was louder still at 80%. Much better that some of the proper headphones I've used in the past. I couldn't find my receipt so the warranty is out of thee question. Or did it come with one that I have no idea how to enable? Is the right side still having audio issues? This actually happened to my headset too, though the 3.5mm connector on the attached braided cable was damaged as well. Perfect for those looking for an … © Valve Corporation. Use the convenient tap-to-mute functionality to prevent an audio accident along with the help of the LED mic status indicator. I got inside and im not … Right click the HyperX audio device and select uninstall. After reboot reconnect the Cloud II USB sound card to the computer. Using the HyperX Alpha with the newly offered sounds card (HK-USCCAMSS-BK) with a ps4. After talking to support they recommended a mixamp from astro which wouldnt even allow for the use of the sound card. HyperX Cloud "Surround Sound" just sounds bad. The thing is, though- my brother's set also acted strangely. I’m happy to receive emails from HyperX about its news and info. For information related to the Firmware improvements, please see the "Release Notes” located below. Setup - 01:52 Mic test - 05:20 HYPERX AMP SOUND CARD 7.1 SURROUND SOUND. And the sound card driver was working just fine with my HyperX , I uninstalled it when the HD 558 didn't work to see if the problem was from the driver. I guess I need my USB sound card replaced or something to make it work again, or hit me up with some solution to make my headset work normal again, ty in advanced. Any fixes? Out of nowhere the right here stopped working so i wiggled the wire a little it gave a little sound for a couple minutes. This actually happened to my headset too, though the 3.5mm connector on the attached braided cable was damaged as well. Welcome to the HyperX Family. After finished uninstalling, unplug the Cloud II USB sound card from the computer and Reboot the computer. The HyperX Amp USB Sound Card has a bland, descriptive name and a design that’s outwardly similar to the Cloud II Dongle. Español - Latinoamérica (Spanish - Latin America). 3. You are still under warranty. HyperX AMP USB Sound Card … I couldn't find my receipt so the warranty is out of thee question. Then just stopped completely. Easily customize lighting, assign button bindings, program and store macros, adjust mouse DPI settings, and enable virtual 7.1 surround sound. Press question mark to learn the rest of the keyboard shortcuts. The HyperX Cloud Core gives great all around sound quality, 7.1 Dolby support and solid build design for $100 (£89, AU$169). So i decided id take the thing apart and try to fix it myself. And I i am never getting FULL sound. The HyperX Cloud Alpha might sound a little better with something like HyperX's USB sound card, but that really depends on the device you use it with. Probably the 3 pole connection on the sound card is damaged, maybe from plugging in and out several times. Because HyperX Cloud Alpha is better then Cloud 2. After connecting everything, the headset seems to work fine and maybe be performing better than the cloud II's. Just work your way down the list until you find the one that works for you. Get a sneak peek at our new products when you sign up to join the HyperX Family. What’s on the box with new HyperX Cloud II? Headsets. Is this normal ? Capable, but Not a Major Improvement. Hi Stefano, I recently installed update KB4517211 (OS Build 18362.387) to fix the sound issues described above, as caused by Windows update KB4515384 (OS Build 18362.356).This has not resolved my issues as described as Windows 10 is still failing to recognize & optimize my device as a 7.1 audio device. So do I have to buy a soundcard? I’m happy to receive emails from HyperX about its news and info. But, many users are facing issues, and reporting HyperX Cloud 2 headset mic stopped working. And … And my old headphones HyperX cloud 2 had 192000 Hz. I just bought a new headset, a HyperX Cloud Alpha S. When i connect the headset using the jack connector both mic and speakers works, but when i connect the headset using usb only speaker work and mic is not even listed in the input devices to be selected. Try using the headset with another device. Hyperx Cloud Core popping sound: New HyperX Cloud II Headset having muffled sound We have improved the firmware for the HyperX Cloud II USB sound card to enable PS4 compatibility. The HyperX Cloud Alpha S adds a 7.1-channel simulated surround sound card and some bass power to the original … *HyperX is a division of Kingston Technology Company, Inc. Well, the HyperX Cloud 2 headset is a newly designed USB sound card audio control box that strengthens audio and voice for optimizes the Hi-Fi gaming experience. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. 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