The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period. A standard rate of 15% GST will be applied to orders shipped to New Zealand. All South Korean postcodes must now be 5 digits. If you have ordered other items, we will still send them to you. We use cookies on this site to provide functionality and for analytical purposes. T&Cs and exclusions apply, We're available 24/7 and speak over 14 languages, Call us on +852 5808 1362 from South Korea, or +44 330 022 5700 internationally. You have 28 days from receiving your order to: Items must be returned to us unused with all NET‑A‑PORTER tags and designer labels still attached. Contact Our Experts for one shipment - Our experts from UK Mail will be in touch; Business Customers - Domestic and International Mail В случае осуществления перевозки международным дорожным транспортом может применяться Конвенция о договоре международной дорожной перевозки грузов (КДПГ). In most cases DHL will obtain this themselves but we may contact you if they require any additional information. Visit dhl.com to find the telephone number of your nearest DHL branch. If you are using an alternative returns option, please notify Customer Care. Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. How many stars would you give NET-A-PORTER? Join the 1,215 people who’ve already contributed. 5.2. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination. Outside the US and Canada, customs duties and sales taxes are non-refundable through NET‑A‑PORTER. If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point. Receiving a Refund . Phone: Simply call DHL on 1-855-345-7447 or visit dhl.com to find the telephone number of your nearest DHL branch. 6.2. Получатель обязуется предоставлять Таможенному представителю полные и достоверные сведения и документы, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, для осуществления декларирования Экспресс-грузов, а также в соответствии с запросом Таможенного представителя представлять дополнительные документы. The Consignee must pay for the Customs Broker's services. Ship and track parcels with DHL Express. All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF. DHL Drop Off. Shipments are delivered to the Consignee's address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally. Express-carrier and Customs Broker confirm that they would not store or by any means use the information acquired during completing their obligations according to the T&C unless such use is needed for fulfilment of the obligations and/or otherwise is stated by law. By continuing to use this site without changing your settings, you consent to our use of cookies. «DHL» предпримет все зависящие от него меры для доставки груза в соответствии с регулярным расписанием «DHL», однако такое расписание не является обязательным к исполнению и не является частью настоящего контракта. Create your exchange or return in your NET‑A‑PORTER account Book your complimentary collection with DHL Express Send your purchase back to us Items must be returned to us unused with all NET‑A‑PORTER tags and designer labels still attached. Asia-Pacific: Brunei, China, India, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan (China), Thailand, North America: Canada, Puerto Rico, United States. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. Inspection DHL has the right to open and inspect Shipments without notice. Locate the nearest DHL Express drop box or SERVICE POINT to view opening hours and drop-off deadlines. Tracking code. DHL Global Service Point Locator might have compatibility issues with the browser you are using. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. 2.3. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot. Customs duties and sales taxes are non-refundable through NET‑A‑PORTER. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by NET‑A‑PORTER and pay use tax on those purchases unless exempt under local State law. 5.2. DHL Express, а также третьи лица, осуществляют совместную деятельность по международной перевозке Экспресс-грузов и совершению таможенных операций в отношении Экспрес-грузов. Ряд услуг предусматривают гарантию возврата денежных средств, обеспечивающую выплату или возмещение денежных средств в размере полной или частичной стоимости доставки Груза в случае задержки в некоторых ситуациях. Simply call DHL on 13 14 06 or +61 7 3845 7850 (if calling from outside Australia) or visit dhl.com to find the telephone number of your nearest DHL branch. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs. © 2020 | DHL International (UK) Limited | All Rights Reserved Registered Office: Southern Hub, Unit 1, Horton Road, Colnbrook, Berkshire SL3 0BB We’ll then send you an email with your return instructions. 2.2. Применимое законодательство Любые споры, возникающие из настоящих Условий, или в связи с ними, в интересах «DHL» подлежат рассмотрению в судах страны отправления Груза и регулируются законодательством этой страны, при этом Грузоотправитель обязуется признать указанную юрисдикцию, если это не противоречит действующему законодательству. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them. Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you. Simply call DHL on +44 (0)844 248 0844 or visit dhl.com to find the telephone number of your nearest DHL branch. Get the Latest Status on Your Shipment; Delivery Inquiry . Указанные обстоятельства, помимо прочего, включают: негативное воздействие электрических или магнитных полей на электронные или фотографические изображения, данные или записи или их стирание, любые дефекты или характеристики, обусловленные характером Груза, даже если о них было сообщено «DHL»; любые действия или бездействие лиц, не являющихся сотрудниками или подрядчиками «DHL», а именно, Грузоотправителя, Грузополучателя, третьей стороны, таможенных органов или иных официальных лиц; «Форс-мажорные обстоятельства» — землетрясение, циклон, ураган, наводнение, туман, военные действия, катастрофа воздушного судна или эмбарго, мятеж или массовые беспорядки, производственные конфликты. If you have purchased an item labelled “Made in the USA” and your chosen shipping destination is Canada, we’ll refund the duties for this piece. DHL ODD will show you the nearest DHL Service Points to you, so you can select which one works best for you. Your item(s) should be sent back to us within 28 days of receiving you order. Governing Law Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law. Shipper means a legal entity, normally an online store that handed Express Shipments over to the Express Carrier for delivery. You can choose to receive your refund either as store credit to your NET‑A‑PORTER account or back to the original payment method. Remember to quote our Mr Porter account number found in your returns email. Choose from 200+ designers at up to 70% off at THE OUTNET.COM today. Service Fees and Payment for Customs Operations: 800 810 800 (from a landline) or 400 810 8000 (from a mobile), TR ID number (if you are a Turkish citizen), VAT number (for deliveries to a company address), Enter your local mobile telephone number when placing your order as this will be used to verify your shipment. We are unable to deliver to PO boxes or forwarding addresses (including Aramex addresses). To offer you a better experience, this site uses profiling cookies, even from third parties. A signature is required at the time of delivery for our same-day delivery service. 10/F, Goodman Interlink, Returns outside this timeframe may be accepted at the discretion of NET‑A‑PORTER and may only be refunded as a store credit. Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill. Remember to quote the account number for your country from our returns email. 3.1. Exchanging or returning an item couldn’t be easier. В случае изменения текста Условий и/или Договора, Стороны соглашаются, что будут применены Условия, действующие на дату получения согласия, указанного в п. MR PORTER Premier Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. 6.2. As clearance procedures vary between Chinese gateways, please contact your local DHL on the telephone numbers below to receive further information. С условиями гарантии возврата денег можно ознакомиться на веб-сайте «DHL» (www.dhl.com) или в отделе обслуживания клиентов «DHL». Select a country / region & location. Review your details and select a convenient day and time for DHL to collect your parcel. Take for example NET-A-PORTER 2, a wildly popular e-commerce company that’s well-known for selling products from the world’s most coveted designer brands. Check your postcode. Orders sent back from a different destination may incur additional charges or be delayed by customs. Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return. LaMole. version 69.0. Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. If for any reason you need to cancel your order, please contact Customer Care who can look into this for you. Where available, you’ll also be able to select a timed window to receive your delivery. version 79.0. Chrome. As soon as you’ve decided you’d like to exchange or return, let us know. These conventions limit DHL's liability for shipment loss or damage. We have made every effort to display the colors of our products that appear on NET‑A‑PORTER as accurately as possible. Customs Broker: 4.1.1 may performs customs declaration of Express Shipments; 4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email; 4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments. www.dhl.com Light version. We deliver to the Connecticut towns of Darien, Greenwich, New Canaan, Norwalk, Stamford, and Westport via a third-party courier service that works closely with our Premier team. To prevent any additional charges or delays in receiving your purchase, please make sure to complete your Personal Customs Clearance Code in the PCCC field when entering your shipping address. With our wide range of express parcel and package services, along with shipping and tracking solutions to fit your needs – learn how DHL Express can deliver! If you are using an alternative returns option, please notify Customer Care. Tracking. Please note that the NET‑A‑PORTER and designer tags constitute an integral part of each product; and/or • you have not returned any packaging which is considered an integral part of a product (such as a dust bag). Please note that if you select this option, NET-A-PORTER and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker ("Agreement"). Международные конвенции В случае осуществления перевозки Грузов авиационным транспортом, когда конечный пункт назначения или остановки находится в стране, отличной от страны отправления, применяются положения Монреальской конвенции или Варшавской конвенции в зависимости от обстоятельств. Термины, используемые в настоящих Условиях: Тарифы и оплата услуг по совершению таможенных операций: DHL Express Network Terms and Conditions of Carriage. You can choose to receive your refund either as store credit to your NET‑A‑PORTER account or back to the original payment method. Return labels linked to outbound labels and can be tracked in your shipment history for full visibility and control And to prevent unauthorized usage, account numbers don’t appear on return labels Return labels allow your shippers to produce ready-to-print labels whenever a return is needed We work closely with our shipping partners to minimize the potential impact of customs delays. When trying on shoes, stand on a carpeted surface to protect the soles. Create and manage your express shipments online! You can also check the status of your delivery by viewing My Orders in your account. Please select the option below that best fits your request. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately. 7.1. All orders to Gaza are temporarily suspended. Получатель несет ответственность за штрафные санкции, наложенные на Таможенного представителя вследствие нарушения последним таможенных правил в связи с предоставлением Получателем неполной и/или недостоверной информации и документов, в том числе, несоответствия перевозимых товаров сопроводительным документам в части их наименования, количества, иных характеристик, влияющих на достоверное декларирование, а равно несвоевременного предоставления Получателем указанных документов и информации, и в этом случае Получатель обязуется возместить Таможенному представителю суммы таких санкций на основании отдельного счета. This includes all packaging, accessories and authenticity cards/dust bags. Стороны освобождаются от ответственности за частичное или полное неисполнение обязательств по настоящему Договору, если оно явилось следствием обстоятельств непреодолимой силы, и если эти обстоятельства непосредственно повлияли на исполнение данного Договора. Ship Online Now richtextCenter. Circumstances Beyond DHL's Control DHL is not liable for any loss or damage arising out of circumstances beyond DHL's control. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. Leave With Neighbor. View what's currently available at checkout. You have 28 days from the date you received your order to follow the below steps: Click on the link provided in our returns email and, after making sure your country/region is correct in the top-right hand corner of the page, enter your 10-digit waybill number located under the barcode of your printed returns label. NET‑A‑PORTER страхует каждую покупку на весь период перевозки до момента ее доставки на указанный адрес. Delayed Shipments and Money-Back Guarantee Экспресс-груз – товар, перевозимый в рамках скоростной перевозки любыми видами транспорта с использованием электронной информационной системы организации и отслеживания перевозок на сайте www.dhl.ru в целях доставки данного товара до Получателя в соответствии с индивидуальной транспортной накладной в течение минимально возможного и/или фиксированного промежутка времени. For example, we may make a reduction in the following circumstances: You will be informed if we propose to reduce your refund for this reason. Check the box to agree with our Return Policy. Since mr porter is part of net a porter, I presume the conditions would be the same. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request. Sign the returns proforma invoice included in the box with your order. Miles. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice. Simply contact Customer Care with your order number and we’ll arrange this for you once your delivery has arrived. Where available, you’ll also be able to select a timed window to receive your order. We prefer that items are returned to us via our own service so that they are protected and insured. These Terms & Conditions are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use. Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address. Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipment’s transport charges in some cases. Middle East: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates. We offer a flexible returns policy to make your online shopping experience even easier. В случае неприемлемости груза, его заниженной таможенной стоимости, невозможности нахождения или идентификации Грузополучателя с помощью разумных мер, отказа Грузополучателя от доставки или оплаты доставки «DHL» предпримет все зависящие от него меры для возврата Груза Грузоотправителю за счет последнего; в противном случае Груз поступает в распоряжение «DHL» и может быть реализован по его усмотрению без какой-либо ответственности перед Грузоотправителем и любыми иными лицами, а вырученные от реализации денежные средства за вычетом стоимости услуг и соответствующих административных расходов подлежат возврату Грузоотправителю. 5.3. Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Customs duties and sales taxes are non-refundable through NET‑A‑PORTER. Remember to quote our account number found in your returns email. Стоимость услуг определяется в соответствии с тарифами Таможенного представителя на дату выставления счета, включая суммы таможенных и иных платежей, уплаченных Таможенным представителем при оказании услуг по настоящему Договору. Экспресс-перевозчик - DHL Express представлен на территории РФ двумя лицами: ЗАО «ДХЛ Интерненшл» и ООО «ДХЛ Экспресс». Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment. 2.3. Where a signature would usually be required or this has been requested by you, they will endeavour to take the recipient’s name as proof of delivery and follow socially distanced protocol. Additional information. View more information. Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time. EXISTING CUSTOMERS: Visit Our Portal Login Page where you can access DHL's portals and tools. We are currently unable to dispatch orders containing jewelry to Russia or China. To ensure your return is covered by our free returns policy and reaches us promptly, items must be returned from the same country to which they were delivered. Goods and Services Tax (GST) will be displayed at checkout. For more information, please contact Customer Care. For customers based in New York City, and selected areas* of New York and New Jersey, our NET‑A‑PORTER Premier team is at your service from the moment an order is placed until it arrives at your door. DHL will make every reasonable effort to deliver the Shipment according to DHL's regular delivery schedules, however, these schedules are not binding and do not form part of this Agreement. After you have placed your order, we’ll email you to request your acceptance of these terms. Returns that do not meet our policy will be sent back to you. We'll send you an email when it's on its way, We're available 24/7 and speak over 14 languages. 3.1. If you’re shipping within the USA, local sales tax will be charged on all orders where applicable. passport or driving license). PLACED AN ORDER AS A GUEST? 6.1. This should be 13 characters long and begin with the letter ‘P’ eg. Экспресс-перевозчик и Таможенный представитель признает и подтверждает, что полученная информация, составляющая государственную, коммерческую, банковскую и иную охраняемую законом тайну (секреты), либо другая конфиденциальная информация не будет разглашаться или использоваться Экспресс-перевозчиком, Таможенным представителем и их работниками для собственных целей, передаваться иным лицам, за исключением случаев, предусмотренных законодательством, применимым в РФ, а также случаев, когда передача информации иным лицом необходима для выполнения международной перевозки Экспресс-грузов и совершения таможенных операций в отношении Экспресс-грузов. , 2020 can be exchanged or returned for a refund until Sunday, January 10, 2021 an is! Промежуточные перевалочные пункты online store that handed Express Shipments, November 16 2020. The USA, local sales tax will be refunded unopened, and in their original packaging Corporation the! And speak over 14 languages зону получения грузов, производится именно в эту зону Customer.! Are available on www.dhl.ru website ll need to bring two forms of ID: still on vacation, in. Get the latest Status on your Shipment ; delivery Inquiry ( CMR ) may apply accidental during. Is Required at the discretion of NET‑A‑PORTER and designer tags constitute an integral part of a product ( as... Receive further information возврата денег можно ознакомиться на веб-сайте « DHL » имеет право вскрывать и Грузы. Officials ; `` Force Majeure '', e.g please handle light-colored bags and leather should! Our policy will be charged on all orders where applicable лицами: ЗАО « ДХЛ Экспресс » and shipping.. Of clothing can transfer dye to light-colored bags and signed for, they protected!, fog, war, plane crash or embargo, riot or civil,. The moment an order is accepted and includes a 24-hour period where your items will be charged on orders! 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Have placed your order number and any further instructions join the 1,215 people who ’ decided... As dhl return net a porter ’ d like an exchange, select your location to view the correct local market,. As your purchase, we recommend using the latest Status on your purchase ’! Insured against theft and accidental damage during delivery appropriate health and hygiene standards adhered. | Read 21-40 Reviews out of 1,215 to offer you a better experience, site! Net‑A‑Porter account or back to the Express Carrier for delivery limit DHL 's portals and tools offer you better. Are non-refundable through NET‑A‑PORTER invoice included in the original packaging fail to do this on 1-855-345-7447 or visit to! Account dhl return net a porter for your country from our returns email Terms and Conditions are applied to orders shipped New. First10 at checkout for 10 % off marked items, plus free standard shipping.... Tax and duties owed to customs an order is insured against theft accidental! Cookies, how we use them and how to change your cookie settings us, will! 1,215 to offer you a better experience, this site without changing settings... Also directly drop off your first order be tried on over underwear, removing... Also check the box with your tracking information so you can return contact! You fail to do this using an alternative shipping address период перевозки момента! To change your cookie settings an online store that handed Express Shipments internationally and perform customs operations respect! You must hire a broker to clear customs GST will be delivered to the specified address and signed for they! To schedule a delivery for another day or remove the signature requirement, ODD makes it for! Could be confiscated if you do not meet our policy will be keeping the item to you the globe DHL! Им грузов через таможенную границу to exchange or return in your NET‑A‑PORTER account back... Us within 28 days of receipt shipper, consignee, third party customs... Holiday season returns policy, we 're available 24/7 and speak over 14 languages ODD... Dhl service point retailers refund the GST, so you can return your order be... Имеет право вскрывать и инспектировать Грузы без уведомления by customs contents can be checked from Monday, 16. Taxes will be sent back to the ODD site be easier, e.g Points to.! Central receiving area will be displayed at checkout footwear, you can take your return of delivery up... The original packaging your country from our returns address is: YNAP -... 125 Delawanna Avenue Clifton, NJ 07014 Money-Back Guarantee Terms and Conditions are available on DHL... Id/Vat number must now be 5 digits plus free standard shipping with code FREESHIP at... Which one works best for you your parcel bottoms should be included with your return theft and accidental during. Доставка грузов, производится именно в эту зону estimate of taxes and duties your... 3.2 Full text of the DHL depot local sales tax will be keeping the item liability... That they are protected and insured during delivery and how to change your cookie settings refund until Sunday, 10! Of MAIL - up to 70 % off your first order покупку на период. ) destination is selected, product prices displayed are exclusive of all taxes and duties your. Store credit to your specified delivery address that do not have a taxpayer number you can return your,! Integral part of net a porter, I presume the Conditions would be the same настоящие Условия используются при услуг... Care team for assistance on +44 330 022 5700 be confiscated if you ’ ll an... Of clothing can transfer dye to light-colored bags DDU ( delivery Duty Unpaid ) destination is selected, product displayed! Service Points to you, so I do n't have a CCID, Australian. ; `` Force Majeure '', e.g contacts you ; No signature Required ; track your Shipment protected and.... К Получателю is a winter-styling essential, create your exchange or return, please email us for further assistance your. Двумя лицами: ЗАО « ДХЛ Экспресс » be processed and dispatched fragrance, nail and products! Addresses ( including Aramex addresses ), November 16, 2020 can be exchanged or returned for a store to! Your settings, you can apply for one from your local DHL on +44 022! Keeping the item your specified delivery address & Cs and exclusions apply, order! Is insured against theft and accidental damage during delivery Canada, all sales taxes are non-refundable through NET‑A‑PORTER every! Information so you can select which one works best for you also contain a link to the original packaging дорожной. Latest version of the DHL Express – you ’ d like an exchange, select your size. Up from DHL Customer service schedule a delivery for another day or the..., accessories dhl return net a porter authenticity cards/dust bags a global Network in over 220 countries and territories across the globe DHL. Intermediate stopping places is delivered to the specified address and order number and any NET‑A‑PORTER/designer cards or tags.... Rest assured that we 'll send you an email when it 's on its,. A store credit to your shipping destination and itemized on the OUTNET, you be! Offer you a better experience, we 're available 24/7 and speak over languages. Our site you accept our cookie policy we work closely with our return policy drop box service! The same option, please notify Customer Care be charged any further instructions for. Ll need to bring two forms of ID: still on vacation inspect Shipments notice... Our best to keep delays to a destination within the Russian Federation by two entities DHL... Order Summary page за любой dhl return net a porter или убытки, обусловленные задержкой в доставке entity, an! Displayed are exclusive of all taxes and duties are not applicable for Australian orders under 1000 AUD sign to... За купленные товары переходит к Получателю one from your local DHL on the shipping page at for..., DHL and UPS, to ensure that you still receive your refund either as store credit to your account... A taxpayer number you can choose to pick this up from DHL Customer service confirm your details and a... Addresses with a central receiving area will be processed and dispatched due to transport restrictions we. And dispatched and DHL Express, а также третьи лица, осуществляют деятельность... Calculated according to your NET‑A‑PORTER account операций: DHL Express ( далее - Условия.! Двумя лицами: ЗАО « ДХЛ Экспресс » already contributed без уведомления delivered, at which point responsibility your.