Thank you Tiffany G. for your assistance when we arrived. The first time I check into a Marriott property and am greeted as an Ambassador level returning guest will be the first time. We have shared your review internally so everyone is able to see how their efforts directly impact our guests experiences. This is the JW Marriott Houston Downtown. Be Well, Jelle Vandenbroucke General Manager, Great Experience at the JW Marriott Houston Downtown, We were fortunate to visit the JW Marriott Houston Downtown during our new year's celebration. Conveniently located restaurants include Pappas Bros. Steakhouse, Frank's Pizza, and Bombay Pizza Company. Even though we had a wait a few hours to get our room ready, the front desk staff provided information through the Marriott Bonvoy application once it was ready. JW Marriott Houston Downtown: STUNNING! The tub was pretty much a part of the bedroom was it was very large and nice. I normally never leave negative reviews for places because I'm in the hospitality industry. After checking hotel I went to unload my luggage and there a young lady front desk person that insisted on helping me. Hotel very clean I would recommend anytime, Thank you for staying at the JW Marriott Houston Downtown and for your review! Are any cleaning services offered at JW Marriott Houston Downtown? JW Marriott Houston Downtown, Houston Picture: JW Marriott Houston Downtown - Check out Tripadvisor members' 35,458 candid photos and videos of JW Marriott Houston Downtown What food & drink options are available at JW Marriott Houston Downtown? Way to go team keep up the good work. The Staff was kind, polite. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. JW Marriott Houston Downtown, Houston Picture: photo0.jpg - Check out Tripadvisor members' 35,458 candid photos and videos of JW Marriott Houston Downtown Guests will discover an inspired SPA concept that favors simplicity over complex treatments and surroundings. The room, food, service even valet staff were amazing! Taxes and fees that are shown are estimates only. Yes, dry cleaning and laundry service are offered to guests. Own or manage this property? Book JW Marriott Houston Downtown, Houston on Tripadvisor: See 1,248 traveller reviews, 557 candid photos, and great deals for JW Marriott Houston Downtown, ranked #15 of 585 hotels in Houston and … That obviously didn't happen here. What are some of the property amenities at JW Marriott Houston Downtown? I was treated by front desk staff named Angel and he really was an Angel. But as an owner, or a GM, had I seen a review like I left in a questionnaire following up my stay here last week, I would have reached out immediately to the guest. We look forward to welcoming you back to the hotel soon! Are pets allowed at JW Marriott Houston Downtown? We have shared your review internally so everyone is able to see how their efforts directly impact our guests experiences. What are some restaurants close to JW Marriott Houston Downtown? Thank you Melina P. For making the best capuchinos at the 806 restaurant, We appreciate Steven for making all our requests happen. We look forward to welcoming you back to the hotel soon! JW Marriott Houston Downtown: JW Marriott Downtown Houston - See 1,240 traveller reviews, 562 candid photos, and great deals for JW Marriott Houston Downtown at Tripadvisor. Taxes and fees that are shown are estimates only. See 1,246 traveler reviews, 556 candid photos, and great deals for JW Marriott Houston Downtown, ranked #16 of 585 … Bathroom had a separate area for shower, tub, and toilet and was very spacious. Very helpful. Jesus, Angel and the manager Tim Puig who was cordial and helpful. Is JW Marriott Houston Downtown located near the city center? Check in and the lobby atmosphere was fine but unremarkable. JW Marriott Houston Downtown: JW Marriott Downtown Houston - See 1,241 traveller reviews, 540 candid photos, and great deals for JW Marriott Houston Downtown at Tripadvisor. The Spa by JW on the Griffin Level (11th floor) helps guests forget the unnecessary complexities of life in a calm and soothing environment. I was treated by front desk staff named Angel and he really was an Angel. … Please see our partners for more details. JW Marriott Houston Downtown: Great JW in Downtown Houston - See 1,242 traveller reviews, 548 candid photos, and great deals for Houston, TX, at Tripadvisor. Own or manage this property? We are currently looking into your feedback and would love the opportunity to welcome you back soon. besca001, Thank you for being our guest and for the amazing review above. Things to do near JW Marriott Houston Downtown on Tripadvisor: See 143,132 reviews and 35,457 candid photos of things to do near JW Marriott Houston Downtown in Houston, Texas. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. Are pets allowed at JW Marriott Houston Downtown? Stayed here during transit on a work trip during COVID and Houston was a ghost town. One important aspect to highlight about this hotel is the excellent customer service provided by each staff member. There are more places to choose from in the Houston area. What are some restaurants close to JW Marriott Houston Downtown? I will be sure to pass this along so they can all see how their efforts impacted your stay. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Does JW Marriott Houston Downtown offer any business services? We noticed how each one of them were working back to back during new year's eve and the new year, and still provided excellent customer service. We look forward to welcoming you back soon! Let our specialty treatments and products inspire relaxation and rejuvenation at our downtown Houston … We are currently looking into your feedback and would love the opportunity to welcome you back soon. From AU$247 per night on Tripadvisor: JW Marriott Houston Downtown, Houston. Engaging the soul in the heart of Houston. I’m sorry to hear that your experience was not up to expectation. Now $152 (Was $̶2̶7̶2̶) on Tripadvisor: JW Marriott Houston Downtown, Houston. ft. We are thrilled to hear that you enjoyed your stay! Infused with an edgy, contemporary style - a reinterpretation of what luxury should be - the 328-hotel allows guests to experience an undeniable sense of place. After checking hotel I went to unload my luggage and there a young lady front desk person that insisted on helping me. more. GreenLeaders Bronze level JW Marriott Houston by the Galleria is a luxury hotel in Houston, Texas located ideally near the Houston Galleria, NRG Stadium and all of downtown Houston's top attractions. All of our treatments are organized by four distinct benefits: renew, calm, invigorate, and indulge. This is an excellent hotel in downtown Houston! The team work hard everyday to deliver an exceptional experience and we appreciate you taking the time to highlight their efforts-and by name! The team work hard everyday to deliver an exceptional experience and we appreciate you taking the time to highlight their efforts-and by name! Is parking available at JW Marriott Houston Downtown? Most of the amenities were closed because of the pandemic. We have shared your review internally so everyone is able to see how their efforts directly impact our guests experiences. Which room amenities are available at JW Marriott Houston Downtown? It exceeded all expectations. I’m sorry to hear that your experience was not up to expectation. From AU$248 per night on Tripadvisor: JW Marriott Houston Downtown, Houston. There are a few amenities available, such as the JW Spa with appointment only and the Main Street Restaurant on the first floor for breakfast and dinner/cocktails. Special recognition to Steven, Gregory, and Jesus in the Main Restaurant & Bar for going above and beyond every single time we met them, and especially during our New Year's Eve celebration. And soft drinks at this time due to COVID-19 able to see how their efforts directly impact our experiences. In all the rooms in a very timely manner their stay into Marriott! 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